[Bug]: Server Error on Files app and User Settings 24.0.0

⚠️ This issue respects the following points: ⚠️

This is a bug, not a question or a configuration/webserver/proxy issue.
This issue is not already reported on Github (I've searched it).
Nextcloud Server is up to date. See Maintenance and Release Schedule for supported versions.
I agree to follow Nextcloud's Code of Conduct.

Bug description

The other day I successfully updated from 23.0.3 to 23.0.4 and then, also without any difficulties, to 24.0.0. While in 23.0.4 everything behaved as expected. Since updating to 24.0.0 I am locked out of either Talk or Files apps and cannot access user settings.

Once in 24.0.0 I noticed Internal Server Errors when trying to access Files app or Settings. Below are the respective exceptions.

1. /apps/files:

"Exception","Message":"Call to undefined method OC\\Files\\Node\\File::getFreeSpace() in file '/home/hub/sites/nextcloud/apps/spreed/lib/TInitialState.php'

2. /settings/user:
"Exception","Message":"call_user_func_array() expects parameter 1 to be a valid callback, class 'OC\\Files\\Node\\File' does not have a method 'getRecent' in file '/home/hub/sites/nextcloud/lib/private/Files/Node/LazyFolder.php' line 72","Code":0,"Trace":[{"file":"/home/hub/sites/nextcloud/lib/private/AppFramework/App.php","line":172,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"

(both log entries in full in 'Nextcloud Logs' section)

When I disabled Talk (spreed) app I was again able to access 1. Files app and use as expected. This does not change behaviour of 2. Settings, which still crashes the server with the exception referenced above.

Steps to reproduce

Update from 23.0.4 to 24.0.0, update Talk (spreed) to 14.0.1
Sign in via browser client and access yournextcloud/apps/files or yournextcloud/settings/user to experience Internal Several Error
Disable Talk in yournextcloud//settings/apps and successfully access yournextcloud/apps/files
Accessing yournextcloud/settings/user still crashes the server.

Expected behavior

Files app and user settings would load as usual.

Installation method

Manual installation

Operating system

Debian/Ubuntu

PHP engine version

PHP 7.4

Web server

Apache (supported)

Database engine version

MariaDB

Is this bug present after an update or on a fresh install?

Updated to a major version (ex. 22.2.3 to 23.0.1)

Are you using the Nextcloud Server Encryption module?

Encryption is Disabled

What user-backends are you using?

Default user-backend (database)
LDAP/ Active Directory
SSO - SAML
Other

Configuration report

{
    "system": {
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "localhost",
            "www.hub.animorph.coop",
            "hub.animorph.coop"
        ],
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "dbtype": "mysql",
        "version": "24.0.0.12",
        "overwrite.cli.url": "https:\/\/hub.animorph.coop",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbport": "",
        "dbtableprefix": "oc_",
        "mysql.utf8mb4": true,
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "installed": true,
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "htaccess.RewriteBase": "\/",
        "mail_smtpmode": "smtp",
        "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpport": "25",
        "mail_smtpsecure": "",
        "mail_smtpauth": "False",
        "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
        "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpauthtype": "",
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "maintenance": false,
        "loglevel": 2,
        "memcache.local": "\\OC\\Memcache\\Memcached",
        "app_install_overwrite": [
            "drawio",
            "keeweb",
            "apporder"
        ],
        "updater.release.channel": "beta",
        "trusted_proxies": "***REMOVED SENSITIVE VALUE***",
        "redis": {
            "host": "***REMOVED SENSITIVE VALUE***",
            "port": "6379"
        },
        "default_phone_region": "GB",
        "theme": ""
    }
}

List of activated Apps

Enabled:
  - accessibility: 1.10.0
  - activity: 2.16.0
  - apporder: 0.15.0
  - audioplayer: 3.3.0
  - calendar: 3.3.0
  - circles: 24.0.0
  - cloud_federation_api: 1.7.0
  - collectives: 1.1.0
  - comments: 1.14.0
  - contacts: 4.1.0
  - contactsinteraction: 1.5.0
  - cospend: 1.4.7
  - dashboard: 7.4.0
  - dav: 1.22.0
  - deck: 1.7.0
  - event_update_notification: 1.5.0
  - federatedfilesharing: 1.14.0
  - federation: 1.14.0
  - files: 1.19.0
  - files_pdfviewer: 2.5.0
  - files_rightclick: 1.3.0
  - files_sharing: 1.16.2
  - files_trashbin: 1.14.0
  - files_versions: 1.17.0
  - files_videoplayer: 1.13.0
  - firstrunwizard: 2.13.0
  - forms: 2.5.0
  - integration_discourse: 1.0.2
  - integration_gitlab: 1.0.3
  - integration_twitter: 1.0.2
  - keeweb: 0.6.8
  - logreader: 2.9.0
  - lookup_server_connector: 1.12.0
  - mail: 1.12.0
  - nextcloud_announcements: 1.13.0
  - notifications: 2.12.0
  - notify_push: 0.4.0
  - oauth2: 1.12.0
  - onlyoffice: 7.3.4
  - password_policy: 1.14.0
  - photos: 1.6.0
  - polls: 3.7.0-beta2
  - privacy: 1.8.0
  - provisioning_api: 1.14.0
  - recommendations: 1.3.0
  - serverinfo: 1.14.0
  - settings: 1.6.0
  - sharebymail: 1.14.0
  - socialsharing_email: 2.5.0
  - support: 1.7.0
  - survey_client: 1.12.0
  - systemtags: 1.14.0
  - tasks: 0.14.4
  - text: 3.5.1
  - theming: 1.15.0
  - twofactor_backupcodes: 1.13.0
  - updatenotification: 1.14.0
  - user_status: 1.4.0
  - viewer: 1.8.0
  - weather_status: 1.4.0
  - workflowengine: 2.6.0
Disabled:
  - admin_audit
  - analytics: 4.2.1
  - drawio: 1.0.2
  - encryption
  - end_to_end_encryption: 1.9.1
  - files_external
  - flow_notifications: 1.2.0
  - integration_whiteboard: 0.0.15
  - podcast: 0.0.1
  - side_menu: 2.3.5
  - spreed: 14.0.1
  - user_ldap
  - workflow_ocr: 1.24.0
  - workflow_pdf_converter: 1.8.0
  - workflow_script: 1.8.0

Nextcloud Signing status

No errors have been found.

Nextcloud Logs

{"reqId":"IQdj0JglAK7Azmz81D8s","level":3,"time":"2022-05-08T14:37:47+00:00","remoteAddr":"82.132.214.142","user":"sz","app":"index","method":"GET","url":"/apps/files/","message":"Call to undefined method OC\\Files\\Node\\File::getFreeSpace() in file '/home/hub/sites/nextcloud/apps/spreed/lib/TInitialState.php' line 130","userAgent":"Mozilla/5.0 (X11; Linux x86_64; rv:100.0) Gecko/20100101 Firefox/100.0","version":"24.0.0.12","exception":{"Exception":"Exception","Message":"Call to undefined method OC\\Files\\Node\\File::getFreeSpace() in file '/home/hub/sites/nextcloud/apps/spreed/lib/TInitialState.php' line 130","Code":0,"Trace":[{"file":"/home/hub/sites/nextcloud/lib/private/AppFramework/App.php","line":172,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/home/hub/sites/nextcloud/lib/private/Route/Router.php","line":298,"function":"main","class":"OC\\AppFramework\\App","type":"::"},{"file":"/home/hub/sites/nextcloud/lib/base.php","line":1023,"function":"match","class":"OC\\Route\\Router","type":"->"},{"file":"/home/hub/sites/nextcloud/index.php","line":36,"function":"handleRequest","class":"OC","type":"::"}],"File":"/home/hub/sites/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","Line":165,"Previous":{"Exception":"Error","Message":"Call to undefined method OC\\Files\\Node\\File::getFreeSpace()","Code":0,"Trace":[{"file":"/home/hub/sites/nextcloud/apps/spreed/lib/Files/TemplateLoader.php","line":96,"function":"publishInitialStateForUser","class":"OCA\\Talk\\Files\\TemplateLoader","type":"->"},{"file":"/home/hub/sites/nextcloud/lib/private/EventDispatcher/ServiceEventListener.php","line":87,"function":"handle","class":"OCA\\Talk\\Files\\TemplateLoader","type":"->"},{"file":"/home/hub/sites/nextcloud/3rdparty/symfony/event-dispatcher/EventDispatcher.php","line":251,"function":"__invoke","class":"OC\\EventDispatcher\\ServiceEventListener","type":"->"},{"file":"/home/hub/sites/nextcloud/3rdparty/symfony/event-dispatcher/EventDispatcher.php","line":73,"function":"callListeners","class":"Symfony\\Component\\EventDispatcher\\EventDispatcher","type":"->"},{"file":"/home/hub/sites/nextcloud/lib/private/EventDispatcher/EventDispatcher.php","line":88,"function":"dispatch","class":"Symfony\\Component\\EventDispatcher\\EventDispatcher","type":"->"},{"file":"/home/hub/sites/nextcloud/lib/private/EventDispatcher/EventDispatcher.php","line":100,"function":"dispatch","class":"OC\\EventDispatcher\\EventDispatcher","type":"->"},{"file":"/home/hub/sites/nextcloud/apps/files_sharing/list.php","line":47,"function":"dispatchTyped","class":"OC\\EventDispatcher\\EventDispatcher","type":"->"},{"file":"/home/hub/sites/nextcloud/apps/files/lib/Controller/ViewController.php","line":136,"args":["/home/hub/sites/nextcloud/apps/files_sharing/list.php"],"function":"include"},{"file":"/home/hub/sites/nextcloud/apps/files/lib/Controller/ViewController.php","line":276,"function":"renderScript","class":"OCA\\Files\\Controller\\ViewController","type":"->"},{"file":"/home/hub/sites/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":225,"function":"index","class":"OCA\\Files\\Controller\\ViewController","type":"->"},{"file":"/home/hub/sites/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":133,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/home/hub/sites/nextcloud/lib/private/AppFramework/App.php","line":172,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/home/hub/sites/nextcloud/lib/private/Route/Router.php","line":298,"function":"main","class":"OC\\AppFramework\\App","type":"::"},{"file":"/home/hub/sites/nextcloud/lib/base.php","line":1023,"function":"match","class":"OC\\Route\\Router","type":"->"},{"file":"/home/hub/sites/nextcloud/index.php","line":36,"function":"handleRequest","class":"OC","type":"::"}],"File":"/home/hub/sites/nextcloud/apps/spreed/lib/TInitialState.php","Line":130},"CustomMessage":"--"}}

{"reqId":"quEfkdIgviZnwRpPu7rL","level":3,"time":"2022-05-08T15:03:28+00:00","remoteAddr":"82.132.214.142","user":"sz","app":"index","method":"GET","url":"/apps/recommendations/api/recommendations","message":"call_user_func_array() expects parameter 1 to be a valid callback, class 'OC\\Files\\Node\\File' does not have a method 'getRecent' in file '/home/hub/sites/nextcloud/lib/private/Files/Node/LazyFolder.php' line 72","userAgent":"Mozilla/5.0 (X11; Linux x86_64; rv:100.0) Gecko/20100101 Firefox/100.0","version":"24.0.0.12","exception":{"Exception":"Exception","Message":"call_user_func_array() expects parameter 1 to be a valid callback, class 'OC\\Files\\Node\\File' does not have a method 'getRecent' in file '/home/hub/sites/nextcloud/lib/private/Files/Node/LazyFolder.php' line 72","Code":0,"Trace":[{"file":"/home/hub/sites/nextcloud/lib/private/AppFramework/App.php","line":172,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/home/hub/sites/nextcloud/lib/private/Route/Router.php","line":298,"function":"main","class":"OC\\AppFramework\\App","type":"::"},{"file":"/home/hub/sites/nextcloud/lib/base.php","line":1023,"function":"match","class":"OC\\Route\\Router","type":"->"},{"file":"/home/hub/sites/nextcloud/index.php","line":36,"function":"handleRequest","class":"OC","type":"::"}],"File":"/home/hub/sites/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","Line":165,"Previous":{"Exception":"TypeError","Message":"call_user_func_array() expects parameter 1 to be a valid callback, class 'OC\\Files\\Node\\File' does not have a method 'getRecent'","Code":0,"Trace":[{"file":"/home/hub/sites/nextcloud/lib/private/Files/Node/LazyFolder.php","line":72,"function":"call_user_func_array"},{"file":"/home/hub/sites/nextcloud/lib/private/Files/Node/LazyFolder.php","line":510,"function":"__call","class":"OC\\Files\\Node\\LazyFolder","type":"->"},{"file":"/home/hub/sites/nextcloud/apps/recommendations/lib/Service/RecentlyEditedFilesSource.php","line":69,"function":"getRecent","class":"OC\\Files\\Node\\LazyFolder","type":"->"},{"file":"/home/hub/sites/nextcloud/apps/recommendations/lib/Service/RecommendationService.php","line":90,"function":"getMostRecentRecommendation","class":"OCA\\Recommendations\\Service\\RecentlyEditedFilesSource","type":"->"},{"function":"OCA\\Recommendations\\Service\\{closure}","class":"OCA\\Recommendations\\Service\\RecommendationService","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/home/hub/sites/nextcloud/apps/recommendations/lib/Service/RecommendationService.php","line":91,"function":"array_reduce"},{"file":"/home/hub/sites/nextcloud/apps/recommendations/lib/Controller/RecommendationController.php","line":70,"function":"getRecommendations","class":"OCA\\Recommendations\\Service\\RecommendationService","type":"->"},{"file":"/home/hub/sites/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":225,"function":"index","class":"OCA\\Recommendations\\Controller\\RecommendationController","type":"->"},{"file":"/home/hub/sites/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":133,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/home/hub/sites/nextcloud/lib/private/AppFramework/App.php","line":172,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/home/hub/sites/nextcloud/lib/private/Route/Router.php","line":298,"function":"main","class":"OC\\AppFramework\\App","type":"::"},{"file":"/home/hub/sites/nextcloud/lib/base.php","line":1023,"function":"match","class":"OC\\Route\\Router","type":"->"},{"file":"/home/hub/sites/nextcloud/index.php","line":36,"function":"handleRequest","class":"OC","type":"::"}],"File":"/home/hub/sites/nextcloud/lib/private/Files/Node/LazyFolder.php","Line":72},"CustomMessage":"--"}}

Additional info

No response

I am struggeling with the same issue.

Does disabling recommendations application help?

@come-nc

@come-nc it does not.

From what I gather it seems getUserFolder is returning a File instead of a Folder.

Can you try editing lib/private/Files/Node/Root.php and replace

	public function getUserFolder($userId) {

by

	public function getUserFolder($userId): \OCP\Files\Folder {

It will not fix the error, but the new trace should be clearer as to where the problem lies.

@come-nc

@come-nc the log record appears to be the same after the change you suggested.

Also just noticed, that, even with Talk disabled, some areas of Files are not accessible due to the following exception:
"Error","Message":"disk_free_space(): No such file or directory at /home/hub/sites/nextcloud/lib/private/Files/Storage/Local.php#395

About this last error:
#32178 (comment)

Having the same issue here following update from 23.0.4 to 24.0.0, running Debian 11 and default user-backend.
Disabling talk does enable access to files app but even then files are still inaccessible.

Same problem. After update 24.0.0.12 . Can't access files. But settings of user open succesfully.

please first test with this fix: #32335

if the problem persists, run this query:

select * from oc_filecache fc join oc_storages s on s.numeric_id=fc.storage left join oc_mimetypes m on m.id=fc.mimetype where name='' and s.id like '%youruserid%';

I suspect that perhaps the mime type of your storage root entry is wrong for some reason.

I make changes in OC_Helper.php from fix 32335, but no effect. When i try open files app in browser i get page without files. And in right top corner shows error msg:

This directory is unavailable, please check the logs or contact the administrator

This is result of your query:

select * from oc_filecache fc join oc_storages s on s.numeric_id=fc.storage left join oc_mimetypes m on m.id=fc.mimetype where name='' and s.id like '%az%';

5	2		d41d8cd98f00b204e9800998ecf8427e	-1		2	1	10581341212	1651822456	1595401826	0	0	6274cf7903e04	23		2	home::az	1	NULL	2	httpd/unix-directory

@chriscroome

@chriscroome Best way is to download https://github.com/proxy/patch-diff.githubusercontent.com/raw/nextcloud/server/pull/32961.diff and then use patch -p1 < 32961.diff

if something goes wrong, you can revert with patch -R -p1 < 32961.diff

@CarlSchwan

Thanks @CarlSchwan however I can't now replicate the issue -- I have a Nextcloud 24.0.2 development server but it appears to be working without the bugs and the client sites that did have this problem have been rolled back to 23.0.6. The next time a client upgrades a Nextcloud server and we have this problem again I will apply your patch to see if it provides some useful debugging information.

@chriscroome

@chriscroome Best way is to download https://github.com/proxy/patch-diff.githubusercontent.com/raw/nextcloud/server/pull/32961.diff and then use patch -p1 < 32961.diff

if something goes wrong, you can revert with patch -r -p1 < 32961.diff

I tried this. The problem still exists, but I don't see any additional logs (yes, i changed the log level in the viewer).

As I am not a PHP developer I'd ask, if this might be related to memcache? (My idea is, it still has cached the old code, so no log lines are produced)

if something goes wrong, you can revert with patch -r -p1 < 32961.diff

This should be patch -R -p1 < 32961.diff, shouldn't it?

this might be related to memcache?

I've been removing memcached from servers and switching to apcu and I believe that we have had servers that have been running memcached and ones that haven't that have had this same problem.

if something goes wrong, you can revert with patch -r -p1 < 32961.diff

This should be patch -R -p1 < 32961.diff, shouldn't it?

it is, I edited my previous comment

this might be related to memcache?

I've been removing memcached from servers and switching to apcu and I believe that we have had servers that have been running memcached and ones that haven't that have had this same problem.

Could you try with Redis? Generally, I would recommend these memcache configs:

'memcache.local' => '\OC\Memcache\APCu',
'memcache.distributed' => '\OC\Memcache\Redis',
'memcache.locking' => '\OC\Memcache\Redis',

Memcached is unfortunately not very good and should only be used when the other are not available.

See https://docs.nextcloud.com/server/latest/admin_manual/configuration_server/caching_configuration.html#organizations-with-single-server-and-clustered-setups

Could you try with Redis? Generally, I would recommend these memcache configs:

Nope sorry. This is not possible as I am running my nextcloud instance on a simple web host by lima-city.de

@CarlSchwan

Thanks @CarlSchwan

Could you try with Redis?

I believe have switched all the Nextcloud servers we host from Memcache to Redis.

@nektdev has this reolsolved this issue?

Memcached is unfortunately not very good

Does the documentation need updating?

Memcached is a reliable oldtimer...

This issue seems to be fixed for me since i updated to 24.0.3.

@chriscroome

Many thanks to everyone involved!

@chriscroome the issue is not there anymore, successfully updated to 24.0.1, now on 24.0.3 🚀

thanks for confirming!

Make it easier to debug issue #32304

Merge pull request #32961 from nextcloud/more-debug-lazyuserfolder

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[Bug]: Server Error on Files app and User Settings 24.0.0 #32304

⚠️ This issue respects the following points: ⚠️

Bug description

Steps to reproduce

Expected behavior

Installation method

Operating system

PHP engine version

Web server

Database engine version

Is this bug present after an update or on a fresh install?

Are you using the Nextcloud Server Encryption module?

What user-backends are you using?

Configuration report

List of activated Apps

Nextcloud Signing status

Nextcloud Logs

Additional info

9 remaining items

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[Bug]: Server Error on Files app and User Settings 24.0.0 #32304

Description

⚠️ This issue respects the following points: ⚠️

Bug description

Steps to reproduce

Expected behavior

Installation method

Operating system

PHP engine version

Web server

Database engine version

Is this bug present after an update or on a fresh install?

Are you using the Nextcloud Server Encryption module?

What user-backends are you using?

Configuration report

List of activated Apps

Nextcloud Signing status

Nextcloud Logs

Additional info

Activity

mem89de commented on May 9, 2022

come-nc commented on May 9, 2022

nektdev commented on May 9, 2022

come-nc commented on May 9, 2022

nektdev commented on May 9, 2022

nektdev commented on May 9, 2022

solracsf commented on May 9, 2022

mrmvn commented on May 10, 2022

alxzhdanov commented on May 12, 2022

PVince81 commented on May 12, 2022

alxzhdanov commented on May 13, 2022

9 remaining items

CarlSchwan commented on Jul 10, 2022

chriscroome commented on Jul 10, 2022

mem89de commented on Jul 10, 2022

mem89de commented on Jul 10, 2022

chriscroome commented on Jul 11, 2022

CarlSchwan commented on Jul 11, 2022

CarlSchwan commented on Jul 11, 2022

mem89de commented on Jul 16, 2022

chriscroome commented on Jul 24, 2022

mem89de commented on Jul 29, 2022

nektdev commented on Aug 9, 2022

PVince81 commented on Aug 9, 2022

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