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Enhancement: Priority settings #17
Description
It would be great to be able to assign a permission to a group or individuals to have tickets sorted based on priority...maybe even color coded.
So say for donators I could assign a reportrts.priority flag to their group and wheneven they submit a request, their request is coloured differently than other requests and sorted to be displayed first before any tickets from people without that flag.
Activity
Semajnad commentedon Feb 17, 2013
Hmmm, sounds like an interesting idea. I think our server would always perform on first come first serve basis though. But I like the thought.
ProjectInfinity commentedon Feb 18, 2013
This has been suggested before and while I am kinda interested in doing something like this, it is not possible at this very moment.
When ReportRTS was made, it was made with ModTRS users in mind, now that ReportRTS seems to be the standard for large servers (like ModTRS used to be), I am in the position where I can start to change things around.
The database schema was not made with priorities in mind, for this to be possible the schema would have to be changed.